A missing deposit is usually one of four things: an unconfirmed transfer, the wrong network, an amount below the minimum, or a hold on the sending side. Here is how to tell which one it is.
Published September 29, 2026 · 2 min read
A deposit is credited only after the network confirms it. Depending on the blockchain, that takes from a few minutes to about an hour. Until then the transfer is pending, not lost, and the balance will not change. If the sending side shows the transfer as sent and less than an hour has passed, waiting is usually the right move.
This is the most common mistake. Each deposit address is tied to one specific network, and a coin sent on a different network will not arrive at that address. The same coin can exist on several networks, so the ticker alone is not enough. In Nexus Pay, USDT and USDC can be deposited via TRC-20, ERC-20, BEP-20 and TON, while BTC and ETH use their own networks. Choose the network first, then copy the address the app issues for it. A transfer sent on the wrong network cannot be reversed, so check before you send.
Every network has a minimum deposit amount, and a transfer below it is not credited. The minimum differs from one network to another. Nexus Pay shows it in the app, so look it up before you send, especially for a small test transfer. If you sent less than the minimum, the transfer may be confirmed on-chain and still not appear in your balance.
Sometimes the transfer never reaches the blockchain. The sending wallet or exchange may hold a withdrawal for its own review, and the receiving wallet has no control over that. In that case the sender's history will show the withdrawal as processing or pending, and there will be no transaction hash yet. Only the sending platform can release it, so contact its support.
| Possible cause | What you will see | What to do |
|---|---|---|
| Not yet confirmed | Sender shows the transfer as sent; the balance is unchanged | Wait for network confirmation, from a few minutes to about an hour |
| Wrong network | Transfer sent on a network different from the address's network | Compare the networks; the transfer cannot be reversed, so contact support with the TxID |
| Below the minimum | Amount is lower than the network minimum shown in the app | Check the minimum and contact support with the TxID |
| Hold on the sending side | Withdrawal is still processing and there is no TxID | Contact the sending platform's support |
| Unclear status | Everything looks correct but the balance is unchanged | Send support the TxID, coin, network and address |
The transaction hash, or TxID, is the unique identifier of a transfer on the blockchain. You can find it in the withdrawal history on the sending side. Support uses it to trace where the transfer actually is on-chain: unconfirmed, confirmed, or sent to another address. If the sender's history shows no TxID, the withdrawal has probably not been broadcast yet, which points back to a hold on the sending side.
Gather the details before you write to support, so the answer comes faster. Blockchain transfers are irreversible, and nobody can bring back a transfer sent to the wrong address, so support can only tell you where the transfer is, not promise to move it.
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