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Questions and answers

We collected what gets asked most. If your answer is missing, write into the chat — it opens from the button in the corner.

The short version

  • A swap inside the wallet —0%, with no markup on the rate.
  • Card top-up —0.1%, cash withdrawal —0.25%per operation.
  • Card maintenance —$0 a month.
  • The card is accepted everywhere Visa is.
  • There is no separate password: sign-in through Telegram or Google.

In detail — by section:Wallet, Card, Swap, Cash, Pricing, Security.

Common questions

Is Nexus Pay a bank?
No. We do not take deposits, do not issue loans and do not insure funds. Holding and swapping crypto is not a banking service, and state deposit-insurance schemes do not cover it.
Who issues the card?
A licensed partner organisation on the Visa payment network. By using the card you also accept its rules.
Which countries does it work in?
The card is accepted everywhere Visa is. We built separate pages for 94 countries — with currency, fees and a calculation.
Does Nexus Pay pay my taxes?
No. Tax obligations depend on your country, and working them out is your job. We do not give tax advice.
What if a transfer went to the wrong network?
It cannot be recovered — that is a property of the blockchain. This is why we show a network warning on every top-up and withdrawal screen.
How do I reach support?
With the chat button in the bottom-right corner of any page, or inside the app. We answer during working hours, usually within the hour.

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