If you posted about a problem and someone offered help within minutes, read this first. A few checks separate real support from an impostor before any damage is done.
Published September 30, 2026 · 2 min read
The most common sign is timing: you describe a problem in a public chat or in the comments, and within a short time a 'support agent' writes to you privately. Scammers watch for these posts because the person already has a problem and wants it solved. An account that messages you first offering to help is a well-known impersonation pattern. Treat unsolicited help as unverified until you have confirmed it through an official channel you opened yourself.
Impostors need either access to your account or your money, so their requests fall into a few groups. Real support does not ask for any of them.
Pressure often comes with these requests, but the pressure is not what makes them fake. The content of the request is.
| Signal | Real support | Impostor |
|---|---|---|
| Who starts the contact | You reach out through the app or official entry point | Messages you first after you post a problem |
| Password, login code or key | Does not ask for them | Asks for them to 'fix' the issue |
| Moving funds | Does not ask you to send funds to verify anything | Asks for a transfer to 'verify' or 'protect' your account |
| Where the conversation happens | Inside the official channel you opened | In a private chat or link they chose |
The table sums up the differences in behaviour. If even one line in the 'impostor' column matches your situation, stop and check through an official entry point before you reply. The comparison is based on what real support does not do and on the usual impersonation pattern.
Blockchain transfers are irreversible: once you send funds to the wrong address, nobody can bring them back. That includes the operator of the wallet you use, whether that is Nexus Pay or any other. A request to 'verify' by sending coins is therefore a request to give the money away permanently. Deposit addresses in Nexus Pay are also tied to one network each, so a transfer sent the wrong way will not arrive, which is another reason not to send anything on someone else's instructions.
Start the conversation yourself, from the app or the official entry point, rather than replying to someone who found you elsewhere. This removes the impostor's main advantage, which is that they chose the moment and the channel. Nexus Pay, for example, is opened inside Telegram through the bot @nexuspaymybot, so that is the entry point to use instead of a link from a stranger's message. If a person in a chat or in the comments claims to be from support, ignore the offer and go back to the official route.
Stop the conversation and do not send anything else, whether funds, codes or screenshots. If you shared a password, login code or key, treat that access as compromised and contact support through the app or official entry point, not through the person who wrote to you. If you are unsure about a card, the app lets you freeze and unfreeze it in one tap while you sort things out. Transfers already sent cannot be reversed, so speed matters more than politeness toward the sender.
In Telegram, in a minute, with no paperwork.
Open Nexus Pay
Opening…