If you lose a phone or get locked out of an account, recovery details decide whether you get back in. Here is what to keep, where to keep it, and what to avoid.
Published September 30, 2026 · 2 min read
In a custodial wallet, access rests on the accounts linked to it, not on a separate secret you have to guard on your own. Nexus Pay, for example, is opened inside Telegram (bot @nexuspaymybot), and a Google login can be linked as a second way in. So the recovery details of those Telegram and Google accounts are what you need to protect. Nexus Pay is not a bank, and your wallet is only as reachable as the accounts that lead to it.
When a device is lost or stolen, the recovery email and phone number attached to your accounts are usually the route back in. If they point to an old address or a number you no longer use, that route is closed. Check them whenever you change your number or email. It takes a few minutes and can save you from being locked out for good.
The safest place is somewhere private and offline. A screenshot sits in your photo gallery, where it can be seen, backed up or shared by accident. A note that syncs everywhere is copied to every device and account connected to it, so one weak point exposes the lot. The table below compares the common options.
| Option | Main risk | Verdict |
|---|---|---|
| Screenshot in the photo gallery | Can be seen, backed up or shared by accident | Avoid |
| Note synced across devices | Copied everywhere, so one weak point exposes it | Avoid |
| Private record kept offline | Can be lost or damaged if left unprotected | Preferred, keep it somewhere secure |
| Memory only | Easy to forget or mix up over time | Not enough on its own |
A second linked login is a recovery path in its own right. If your Telegram account becomes unreachable, a linked Google login can still get you into the wallet, and the reverse also holds. In Nexus Pay you can add the Google login alongside Telegram. Treat it as a backup route, and keep that account's own recovery email and phone current too.
Recovery details help you get back in. Other measures help keep others out. The app has an optional four-digit access code, and the main share of crypto funds is kept in wallets without a permanent network connection. If you also have a card, you can freeze and unfreeze it in the app in one tap. None of this replaces up-to-date recovery details, and none of it can undo a transfer sent to the wrong address, because blockchain transfers are irreversible.
Act in a clear order and do not rush into shortcuts.
Never send your recovery details to anyone who contacts you and asks for them.
In Telegram, in a minute, with no paperwork.
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